Our models are crafted from high-quality ABS plastic bricks, ensuring durability and a precise fit.
Absolutely! Each set includes detailed, step-by-step instructions, either in printed form or accessible via a QR code for digital viewing.
Yes, we ship worldwide. Shipping costs and times will be calculated at checkout based on your destination.
Shipping times vary based on your location. Typically, orders are delivered within 5-10 business days. Please refer to our Shipping Policy for more detailed information.
We offer a 30-day return policy for unused and unopened products. If you're not satisfied with your purchase, please contact our support team to initiate a return.
Certainly! Once your order is shipped, you'll receive a tracking number via email to monitor your shipment's progress.
During high-demand periods like Black Friday and the holiday season, order processing and shipping may experience delays due to increased volumes and carrier constraints.
We understand the importance of timely deliveries and are working diligently to dispatch all orders as quickly as possible. We appreciate your patience and recommend placing orders early during these peak times to ensure timely arrival.
We understand how eager you are to receive your Brickmotors. order! Sometimes, tracking information may take a little while to appear or update. This can happen if the shipping carrier hasn't scanned the package yet, especially during busy periods or if the barcode hasn't been processed at the initial facility.
Typically, tracking details become available within 24–48 hours after shipping. If it's been longer than that, feel free to reach out to us at support@brickmotors.co, and we'll be happy to assist you further.
Absolutely! If your order hasn't been shipped yet, we're happy to assist you in updating your shipping details. Please email us at support@brickmotors.co with your order number and the new address you'd like us to use.
Please note that it's the customer's responsibility to provide accurate shipping information. We cannot be held responsible for any lost or undelivered packages due to incorrect address details.
Oh no! We're really sorry to hear that some pieces might be missing or not quite right. That’s definitely not the experience we want you to have. While it's pretty rare, these things can occasionally happen, and we're here to make it right.
Here’s how we can fix it together:
1. Take a moment to double-check all the bags. Sometimes those sneaky bricks like to hide!
2. If you’re sure something’s missing or defective, take a picture of the instruction step where the issue appears and clearly mark the part or parts in question.
3. Email the photo and your order number to us at support@brickmotors.co, and we’ll get to work right away.
4. We’ll review everything quickly and make sure the missing or replacement pieces reach you as soon as possible so you can get back to building.
